GDPR

Our Commitment

We are committed to handling personal data lawfully, fairly, transparently, and securely. As a pharmacy, some of the information we process may include data concerning health, which is treated as special category data and requires additional safeguards.

What UK GDPR Means In Practice

Under the UK GDPR, organisations must have a lawful basis for using personal data. Where health information is involved, an additional condition for processing special category data is also required.

In a pharmacy setting, this may include processing information to provide healthcare or treatment, meet legal and regulatory duties, protect public health, or administer services you have requested.

How We Handle Health Data

• We only access or use health-related information where there is a lawful and necessary reason to do so.
• Access to patient information is limited to authorised staff and appropriate service partners where required.
• We maintain safeguards designed to protect confidentiality, integrity, and availability of data.
• We keep records only for as long as necessary in line with legal, healthcare, and operational requirements.

Your Data Protection Rights

Depending on the circumstances, you may have the following rights under UK data protection law:

• Right To Be Informed: You have the right to know how and why your data is used.
• Right Of Access: You can ask for a copy of the personal data we hold about you.
• Right To Rectification: You can ask us to correct inaccurate or incomplete information.
• Right To Erasure: You can request deletion of personal data in certain circumstances, although this right is not absolute.
• Right To Restrict Processing: You can ask us to limit how we use your information in some cases.
• Right To Object: You may object to certain kinds of processing, depending on the lawful basis involved.
• Right To Data Portability: Where applicable, you may ask for certain information in a portable format.
• Rights Around Automated Decisions: You may have rights if a significant decision is made about you solely by automated means.

Making A Data Request

If you would like to exercise a data protection right, please contact Parkgate Pharmacy using the contact details below. We may need to verify your identity before responding to protect confidentiality and patient safety.

• Address: 45C Rawmarsh Hill, Parkgate, Rotherham S62 6DP
• Telephone: +44 1709 522848
• Email: info@parkgatepharmacy.co.uk

We aim to deal with requests promptly and within the timeframes required by law, although extensions may apply where permitted.

Limits To Certain Rights

Some rights are not absolute. In a healthcare and pharmacy context, we may need to retain or continue using information where this is necessary for legal compliance, patient safety, public health, clinical record keeping, fraud prevention, or the establishment, exercise, or defence of legal claims.

Complaints

If you have concerns about how Parkgate Pharmacy handles personal data, please contact us first so we can review the issue. You also have the right to complain to the Information Commissioner's Office.